Refund & Return Policy

At Pusti & Pure, customer satisfaction is our priority. We are committed to delivering fresh, high-quality food products with care. If you experience any issue with your order, please review our Refund & Return Policy below.

1. Return Eligibility

Due to the nature of food products, we generally do not accept returns once an order has been delivered. This policy helps us maintain the highest standards of hygiene, safety, and product quality for all customers.

However, we may accept a return or provide a replacement if:

  • You received the wrong product.

  • The product arrived damaged or leaking.

  • The product was expired at the time of delivery.

  • The item was missing from your order.

  • The product was significantly different from what you ordered.

2. Reporting an Issue

If you receive a damaged, incorrect, or defective product, please contact us within 24 hours of receiving your order.

To help us resolve your request quickly, please provide:

  • Your Order Number

  • Your Name

  • Photos or videos of the product and packaging

  • A brief description of the issue

3. Refunds

Once your request has been reviewed and approved, your refund will be processed using the original payment method whenever possible.

Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

If you paid using Cash on Delivery (COD), we will contact you to arrange the refund through an appropriate method.

4. Replacements

If your claim is approved, we may offer:

  • A replacement product, or

  • A full or partial refund, depending on the nature of the issue.

The resolution will be determined after reviewing the details of your request.

5. Non-Returnable Items

For health and safety reasons, we cannot accept returns for:

  • Opened or used food products

  • Products damaged after delivery

  • Items without valid proof of purchase

  • Products returned after the allowed reporting period

  • Products damaged due to improper storage or handling by the customer

6. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled. If you need to cancel your order, please contact us as soon as possible after placing it.

7. Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us.

Pusti & Pure

Phone: +880 1322-552233

Email: pustipure@gmail.com

We appreciate your trust in Pusti & Pure and are committed to providing quality products and a reliable shopping experience for every customer.